Project MOVER logo

A new way to explore Ossining!

We are Ossining’s E-bikeshare

Phone app

Project MOVER is the fun new way to get around Ossining.

Project MOVER is dedicated to expanding mobility options for the community by bringing e-bikes to Ossining in Summer 2024. Whether you enjoy riding a bike or are looking for another way to get around town, Project MOVER e-bikes offer you a new option!

Pricing

Pay As You Go

$

0.12

/ minute

$1 to unlock

Prorated to the minute

No commitment

How it works

1

Register

Choose your plan and sign up for Project MOVER.

2

Release

Tap Scan and scan the QR code on the handlebar.

3

Ride

Remove the lock tether and secure it to the hook under the seat. Put on your helmet and enjoy the ride.

4

Park

Park correctly within the service area, choose a desired hub and use the available racks.

5

Return

To end your ride, lock your bike at a Project MOVER rack. Use the tether to secure the bike to the rack and loop it over the lock. Secure the lock and then use the app to end your trip.

Get the app now!

The Project MOVER mobile app for iPhone and Android is the perfect companion when you’re out and about.

Safety

Follow the rules of the road

Yield to pedestrians. Obey all traffic signals and stop signs. Ride in the same direction as vehicle traffic, and ride in a single file line and not side-to-side with other bicyclists. Don’t ride on sidewalks. Walk your bike on the sidewalk if no other safe option for riding exists. Keep to one rider per bike, except when there is an infant/child seat.

Plan a sensible route

Plan your route before you ride to follow the safest route to your destination. Aim to ride along the bike boulevard network, if possible. You can use our app to find your way to a bike you’ve reserved or to a hub when you want to end your ride.

Do a pre-ride check

Adjust the seat height so your hips do not rock from side to side and your knee is straight when the pedal is at the bottom of the wheel. Tes the grip bell. Squeeze the tires to check for low air pressure. Low pressure makes it harder to ride and can damage the bike frame. And if you’re riding at night, check that the front and rear lights are illuminated.

Be alert

Don’t ride wearing headphones, earbuds, or other audio devices. Use the grip bell or your voice to signal your presence or get someone’s attention when needed. Be ready to brake. Keep your hands on or near the brakes on the handlebar so you can stop quickly. Keep enough distance between yourself and other riders or vehicles to react to anything unexpected. In general, aim to stay at least 2 bike lengths in front of and behind e-bikes and at least 4 feet between vehicles next to you.

Be predictable

Be visible. It’s often safer to ride in the middle of a traffic lane so that everyone can see you and cars won’t try to squeeze around you. Don’t make unexpected turns that put yourself and others in danger. Ride at a steady pace so other vehicles can anticipate your movement.

Wear a helmet

Whenever you ride, wear a helmet properly. Buckle the strap under your chin. Inspect your helmet before any use and replace it if you see any signs of damage.

Tips for turns

Use hand signals to let drivers and other cyclists know your intention to turn or to stop, but assume that those signals might not be understood by every driver. Don’t turn or change lanes without knowing the position of the cars and bikes around you.

REMEMBER!

The back wheel is controlled by the brake on the right-hand side.

The front wheel is controlled by the brake on the left-hand side.

Visit The League of American Bicyclists website to watch Smart Cycling videos for more riding tips, driver tips, and bike maintenance tips!

Frequently asked questions

General

  • What is the Project Mover E-Bikeshare Pilot?

    The Project MOVER e-Bikeshare Pilot is a 2024 pilot to test and refine an e-bikeshare program in the Village of Ossining.
  • What are pedal-assist e-bikes?

    Pedal-assist electric bikes (e-bikes) ride like any other bicycle. Start pedaling to get moving and as you pedal a small electric motor adds assistance to boost momentum, making it easier to go long distances or ride up steep hills. Squeeze the brakes on the handlebars to slow down and come to a stop.
  • What is the max speed of these e-bikes?

    New York State limits pedal-assist e-bikes to a maximum speed of 20 mph. The Project MOVER e-bikes will be capped at a maximum speed of about 15 miles per hour.
  • I want to ride a Project Mover E-Bikeshare Pilot. How do I get started?

    First, you need to download our app and create an account. The Project Mover E-Bikeshare Pilot app is available for Apple IOS and Android. Once you have downloaded the app you will just need to verify your phone number, enter your name and email address and agree to the terms of service. Our app requires access to your phone’s bluetooth, locations and camera. We also recommend that you verify your email address so that you may receive email receipts of your trips.
  • How do I book a Project Mover E-Bikeshare Pilot?

    Once you set up your account, you can use the app to find and scan an available bike. The QR codes that you can use to scan and book your bike are located on the lock of the bike, as well as the small plate between the handlebars. You will need to have a valid credit, debit card or prepaid cash card on your account to rent and ride an e-bikes.
  • How do I unlock a Project Mover E-Bikeshare Pilot?

    After you’ve scanned the bike, tap on the unlock button and the rear wheel lock will open. Be sure to secure the end loop of the lock cable to the hook under the bike seat to keep the cable from tangling in the rear spokes during your ride.
  • Is there anything else I should do before riding a e-bikeshare bike?

    Before beginning a trip, use the app to identify a convenient hub location to end your ride. All e-bike trips must end at a Project Mover E-Bikeshare Pilot hub or rack. If needed you can adjust the seat height for comfort. Always be sure to test the brakes before going on your way and don’t forget to wear a helmet.
  • How do I end my trip?

    To end your trip, ride to your chosen hub and use the available racks to lock up your bike. Wrap the cable around the rack and insert the end loop into the wheel lock. Once the end loop is inserted, close the lock ring using the tab on the left side. The app will verify that you are within a hub, and that the bike is locked. Choose to end the trip in the app and you will be prompted to take a photo of the parked bike. Please make sure the photo is taken from the rear of the bike, clearly showing the cable wrapped around the rack and inserted in the closed wheel lock.
  • How much does it cost to use a Project Mover E-Bikeshare Pilot?

    Our standard rate is Pay as You Go. With this rate plan, you pay $1.00 to unlock the bike and are charged $0.12 per minute for use. During the pilot, pricing is designed to be affordable for everyone, regardless of income level. After the pilot, the cost of renting an e-bike will rise for some users.
  • How do I pay for a Project Mover E-Bikeshare Pilot?

    There are multiple ways to pay for an e-bike:
    • Credit card
    • Debit card
    • Cash card
    If you don’t have a credit or debit card, you can use a cash card (prepaid reloadable debit card) to access an e-bike. Cash Cards are similar to debit cards and can be used for many different purchases. You can purchase and add money to cash cards from many different stores.
    Cash or gift cards are NOT accepted.
  • What is a hub?

    Hubs or Racks are clearly marked with Project Mover E-Bikeshare Pilot branding for easy identification. E-bikeshare hubs/racks are highlighted on the service map in the Project Mover E-Bikeshare Pilot app. All trips must end within a hub.
  • What is the service area?

    The service area is the bordered zone on the App. Bikes left unattended outside of the service area are subject to higher penalty fees.
  • Where can I ride safely in the Village?

    The Village of Ossining and Project MOVER are working on implementing a “bike boulevard” network where cyclists will feel most comfortable riding because traffic is lighter and slower. The streets will be enhanced with intersection improvements and treatments to slow down speeds to make riders more comfortable. Streets in the village that will be bike boulevards include Spring Street, State Street, Snowden Avenue, Cedar Lane, Revolutionary Road, Ferris Place, Emwilton Place, and Eastern Ave.
  • Do I have to wear a helmet?

    We strongly recommend that riders wear a helmet. For the Pilot we have partnered with Pedego Electric Bikes Croton-on-Hudson to provide a 5% discount. Please note, that participants of the e-bikeshare program must be at least 18 years of age.
  • What if I have questions or issues?

    You may contact us via support@projectmoverbikeshare.com or by tapping the “?” icon in the bottom right of the app.

Advanced

  • How long does the boost last on a fully charged Project Mover E-Bikeshare Pilot?

    Depending on the weight of the rider and elevation changes of the ride, the boost should last anywhere in between 30 to 40 miles.
  • Do Project Mover E-Bikeshare Pilot e-bikes work when the battery loses its charge?

    Project Mover E-Bikeshare Pilot e-bikes are designed to be ridden as a normal pedal bike should the boost run out. It is not as easy a ride without the pedal assist, but it will still get you around town.
  • Can I make a mid trip stop outside of a hub?

    Yes, just be sure to secure and lock the Project Mover E-Bikeshare Pilot to a bike rack but do not end the trip in the app. While the bike is locked, no one else can book the bike but you will be charged normal usage rates. After you have run your errand, choose to unlock the bike in the app to ride to your destination hub.
  • Can I ride outside of the service area?

    Yes, you can ride any Project Mover E-Bikeshare Pilot bikes outside of the service area. However, you are responsible for returning the bike back inside of the service area to properly lock at the end of your trip (this applies to e-bikes that run out of boost also). Bikes left unattended outside of the service area are subject to penalties.
  • How old do I have to be to ride an e-bikeshare bike?

    Participants of the e-bikeshare program must be at least 18 years of age to join.
  • Why do I have to take a picture at the end of my trip?

    We ask riders to take a picture at the end of their trip to ensure that the bike is properly secured to a bike rack and responsibly parked out of the public’s right of way.
  • Do I take a picture of the QR code at the end of my trip?

    No, we do not want a picture of the QR code. Please take a photo from the rear of the bike clearly showing the tether wrapped around the bike rack and inserted in the closed wheel lock.
  • Can I lock the bike without wrapping the tether around a bike rack?

    No, you must always use the tether to secure the bike to a bike rack before locking. Bike left locked without the tether wrapped around a bike rack may be subject to penalty fees.
  • How can I review my trip charges?

    To receive email receipts of trip charges, you need to verify your email address.
  • How do I verify my email address?

    To verify your email address, tap on “Email verification” in the upper left corner of the app. Tap on “Send verification code”. The next screen will provide you with the field to enter the code. You will be sent an email verification code to the email address on file. Enter that code in the field provided in the app, and moving forward you will receive trip receipts after each of your rides.
  • Is there a minimum or maximum height?

    With our adjustable seats, our bikes can be ridden comfortably by anyone between 5’ and 6’5”
  • Is there a maximum weight limit?

    We do not recommend riding our bikes if you exceed 250lbs.
  • How much do the bikes weigh?

    The Project MOVER e-bikes that are part of the e-bikeshare pilot weigh 60 pounds.
  • When does the Pilot end? What happens after the Pilot?

    The pilot is slated to run from summer until winter 2024. After the Pilot, the Project Mover Team will be planning a full launch in the spring of 2025 that will incorporate other towns and villages.

Troubleshooting

  • What do I do if the bike I book does not unlock?

    Unlocking issues can be caused by spoke pressure on the lock or a connection error between the app and bike’s lock. Should you have an issue unlocking a bike in the future, please do the following:
    • Make sure the wheel lock is not resting against one of the spokes on the rear tire. If it is, turn the rear wheel slightly to move the spoke away from the lock.
    • If the wheel lock is not resting against a spoke and the lock will not release after two attempts to unlock, end your trip. As long as the bike is locked and the trip is only a few minutes long, you will not be charged for the booking.
    • Attempt to re-book the bike, or if another bike is available nearby, book that one instead.
  • What do I do if there is a mechanical issue with the bike?

    Please report any mechanical issues with the bike to customer support by tapping on the “?” icon in the lower right corner or the app. If the mechanical issue makes the bike unsafe to ride, please lock the bike to the nearest available bike rack and notify support. Please note, the loss of pedal assistance is not a mechanical issue.
  • What do I do if the bike loses pedal assistance?

    Fortunately, our bikes are designed to be ridden as regular pedal bikes. If you do not wish to continue your trip without pedal assistance, ride to the nearest hub to end your trip and locate a new bike to book.
  • What do I do if I am ending a trip at a hub but the app is saying I am not at a hub?

    The app uses your phone’s GPS location when ending a trip. Make sure that the app has access to your location and bluetooth. If you are standing at the hub with the bike and the app is indicating that you are out of hub, tap on “Retry end trip” so that the app can recapture your location. This should fix the issue. If it does not after three attempts, notify customer support by going back to the map view in the app and tapping on the “?” icon in the lower right corner. You do not need to stay with the bike. We will be able to end the trip for you and make adjustments to the trip cost to match the lock times.
  • What do I do if I cannot lock the bike?

    If you are trying to end your trip but cannot close the wheel lock, first make sure that the spokes are not blocking the lock ring. If the lock ring is reaching the other end of the lock, but not clicking in place, tap on the “Recalibrate” button. Wait for ten seconds and then try locking the bike again. If this does not work after three attempts, notify customer support by going back to the map view in the app and tapping on the “?” icon in the lower right corner. Our fleet team will be dispatched to secure the vehicle. You do not need to stay with the bike. We will be able to end the trip for you and make adjustments to the trip cost.
  • What do I do if I cannot upload the end of trip photo?

    Please make sure that the app has access to your phone’s camera. If you are unable to upload a photo after three attempts, notify customer support by going back to the map view in the app and tapping on the “?” icon in the lower right corner. We will be able to end the trip for you. We recommend taking a photo of the bike as you parked it in case we have any additional questions.

Project partners

InnoEnergy would like to thank the Villages of Croton-on-Hudson, Tarrytown, Sleepy Hollow, Dobbs-Ferry, the Town of Ossining, Pedego, Acton Inc., and MTA Metro North Railroad for their contributions.